Rip offs!! I feel like the woman that goes into an auto shop and was taken advantage of. Went in to have a leak checked which i was told wld be free... That was a lie..$47.50/half hr service fee for them to check. Then, "oh we hear a noise". Another$47.50 to verify the noise. Long story short, Transfer case leak $2000. Noise, $1600 for noisy bad alternator and pulley system and new battery. They knew i was leaving town for 4th of July... "No u can't drive with a bad alternator". So i spend the $1600 on the new alternate pulleys and battery. Decided no on the transfer case. They closed for a week for July 4th. Car still making same noise. Brought it back..."oh the noise is the water pump $785" ...... Ur kidding me right? No! So ur gonna charge me another $800 for the same noise u misdiagnosed the first time at $1600. "We'll give ua $50 coupon"..... No u put my car back together, i will take it else where. The dealer was cheaper... Same ur time and money people!!!
Hi Amy, Thank you for contacting us about your concerns and grievances. We never want a customer to experience these feelings when receiving any of our services. We attempted to contact you and offer you options to help remedy this situation as we obviously did not succeed in fully fixing the issue of concern. The offer we gave you over the phone last week still stands to help remedy the situation. Please contact our main office at your earliest convenience if you would like to take us up on our offer. Thank you, Rick Gowen
- Gowen's Automotive Repairs