Fairburn Auto Repair

917 reviews
Call Us:(770) 954-8299
5

Honest reliable.

5

Ms.Barbara was very hospitable and provided helpful information regarding drop off and pick up if my car. I will return if any further car needs come up versus going to a dealership. Relationship matters!

1

If giving a chance this shop will RIP you off!! Overpriced and charged $160.00 for diagnostics then after I paid and told them I had another mechanic to do the job at a fraction of the price and he would be there on Saturday to pick it up, asked them to leave the car available outside upon arrival found my car in the fence behind 20 other cars. Now they have cost me plenty more. DONT TRUST THEM.......RUN!

Hi Tracie, I apologize about this miscommunication. I was not at the shop yesterday due to a death in the family. I am working on getting to the shop in order to help you get your vehicle. If you will please send us a private message on our Facebook page I can coordinate with you better. I never want our customers to feel "ripped off" and always strive to be honest and dependable. My shop has been in business for 43 years and I strive to keep the Gowen name one you can trust. You can find our FB page here: https://m.facebook.com/?refsrc=https%3A%2F%2Fwww.facebook.com%2F&_rdr#!/profile.php?id=195676565069&ref=content_filter Thank you, Rick Gowen (Shop Owner)

- Gowen's Automotive Repairs
3

I would say they're a experience group of professional working at Gowen. Thanks for getting my truck back to running condition and great price.

5

Always a pleasure to deal with a family business that is courteous and knows their trade. Been a customer for years and plan to be back. Keep on "trucking" GOWENS we need you!

5

Gowens is a great family own business. The people are always friendly with great customer service. They even worked with me even when I didn't have all the money to pay them. They kept my car for 2 weeks and didnt charge me a storage fee. The only downside is if you take your car in for one problem, they will be up front and honest and explain other problems wrong with your car (which I appreciate). But that means you'll probably have to spend more than expected. At least you won't have any lingering problems afterwards.

5

I would definitely bring my mercedes back to Gowan's Automotive for service maintenance . Chad is very knowledgeable, the service was excellent, and the price was 40% less than what I was quoted at the Mercedes-Benz dealership'sthe . I'm all about saving money and time and I was allowed to save both because Gowan's had my car ready in a day. -Gayle Borden

2

Secretary said it's free , She did not notify me that diagnostic labor cost $109 . The staff said AutoZone diagnostic was not good . I had ran on car before I got to Gowen's automotive repair for free ! The same diagnostic test. For $109 AutoZone diagnostic was the same . Now still out to get my car fixed quoted $1300 to fix by Gowen's automotive repair. . Needed one light to go out just pass emissions test. Did not clearly state $1300 would do want

Hi David, It is unfortunate that we had a miscommunication about the cost of services. Our diagnostic work is never free since we have to pay our certified and highly trained technicians for their time. While Autozone does pull codes they are in business to sell parts and do not guarantee that the parts they recommend will work to fix the present issue with the vehicle. We guarantee our work with a 1 year/12,000 mile warranty. Please let us know if you would like to move forward with repairing your vehicle in order to pass emissions. Thank you, Rick Gowen Shop Owner

- Gowen's Automotive Repairs
5

The staff was very helpful and professional.

5

Always professional and communicate throughout the entire repair so that the customer is always up to date on progress.

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