Fairburn Auto Repair

952 reviews
Call Us:(770) 954-8299
5

Gowans is top notch and honest

5

I had a sensor that wasn't allowing my truck to start, they fixed it.

1

Terrible service by Chad and Bryan. Chad gave cost of labor and didn't have the cost of the parts. The cost to repair my car was $3500 more than BMW of South Atl. I have spent over $8000, on my vehicles repairs and I felt I was being RIPPED OFF. I would not recommend.

Hi Rickie, I am sorry to hear of your dissatisfaction in the service we provided. Our price difference was due to our recommendation of providing a brand new engine. While we definitely appreciate you allowing us to provide extensive services to all of your vehicles. It is unfortunate that after all of the positive experiences you have had with us that this particular situation left you feeling dissatisfied. I hope you were able to find another trustworthy shop to work on your vehicles. Thank you, Rick Gowen (Shop Owner)

- Gowen's Automotive Repairs
1

Brought my Jeep in. They guaranteed my entire car would be in working order by the time I got it back. Charged me over $1000 and less than a week later, my truck now has overheated and broken down on the highway. They say it’s not their fault and didn’t even offer to check to see if they made a mistake. Will be making a legal claim.

Your concerns were brought to my attention by my staff earlier today. Since learning of what happened we have attempted to contact you to have us check your vehicle. The service your Jeep was in for was related to replacing the fuel pump. Your Jeep overheating would be unrelated to us replacing your fuel pump. We overcourse guarantee that work, bit can never promise something else would not stop working properly. We do not want any customer to feel dissatisfied. Please contact us back from our earlier phone call so that we can help you with the hose that may have busted causing the overheating. Thank you, Rick Gowen (Shop Owner)

- Gowen's Automotive Repairs
5

Always nice and trustworthy.

5

Great Service from front to back. Mrs. Barbra and Chad are the best. I will always come back forever. Tech did a great job. Great Work. I am very impress with the high standard of work you all have set. I will see you soon! Rev. Eldridge Simms

5

I have taken all my cars to Gowen's for repairs and they have always did a great job repairing them and in a timely manner. I will recommend them to family and friends. Thanks

5

We scheduled a tuneup on our vehicle, dropped it off that morning, and they texted when it was ready. Smooth & professional transaction! We recommend Gowen's for your car care.

1

Im very upset i had to file a police report after getting my van back. A few items went missing. Naturally they said they didnt take the items, but that means someone off the streets took them. And all the doors were unlocked when i picked it up and of course they dont have cameras on that side of the building. Then barbara made matters worse. She said i dropped the car off over night when no one was there so they couldnt even find the keys for quite a while. I had my van towed there at 3:45 pm and the keys were handed to a person. Now im SOL because i doubt the police are actually going to find the items.

Hi Nekia, I am very sorry this happened. As you referenced you were indeed given incorrect information. However, we do have signs that say to please not leave valuables your vehicle and that we are not liable if a car is broken into. We do our best to protect our customers' vehicles and have a great success rate in doing so. However, no system is perfect. Thank you, Rick Gowen (Shop Owner)

- Gowen's Automotive Repairs
5

Always the best experience ever.

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