Staff - receptionist very nice. Seems like a close family business. Dropped car off on a Tuesday. On Thursday they called to advise issues and what needed to be done. Told them to move forward. On Friday we called to find out how much longer it will be for repair. The mechanic advised it would be ready on Monday. On Monday morning I got a call saying that it needed a new engine. So not confident in their work or diagnosis. looking at a review from Ricky about a month ago he had the same experience of being diagnosed a new engine. Maybe they dont really know how to work on foreign cars. Hmmmm!!!! I cant say I wouldnt recommend them but with their hourly rates and fees, it may be best to just go to dealership. Wasted time and paid $100 for this diagnosis. In addition I had $40 in my car in the side door pocket. I have had that same $40 there for 2 years as emergency money. When I picked up car the $40 was gone. I am not saying it was stolen by anyone who worked here but. . .its been there for 2 plus years thru dropping car off for oil changes, other repair services and no one ever touched it. Again, just sharing a fact about the $40 being there for years and being gone when I picked up the car.
Joc, we dug through our customer records and cannot find a record of any work done under your name. Is it possible you had the work done under a different name? Please reach out to us directly at [email protected] with your number and we'll be sure to make it right.
- Gowen's Automotive Repairs