Fairburn Auto Repair

917 reviews
Call Us:(770) 954-8299
5

I think you guys were right!! My apologies... and thanks for taking the time To respond to my concerns!!!!

Hi Nathan, Thank you for bringing this to my attention. I wish I had known about your concerns prior to your vehicle leaving the shop as I would have been better able to remedy your dissatisfaction if there was indeed a misdiagnosis. After reviewing your vehicle's history I recognized the make and model has a tendency for the fan to pull too many amps and resulting in the fan relay to become stuck. This was one of the reasons for my tech's diagnosis. It is very likely that when you replaced the thermostat (which is a mechanical part) the fan and relay temporarily began working again due to it becoming unstuck. Please be cautious that your vehicle's fan and fan relay will likely have issues again since the thermostat is a mechanical part and cannot ultimately fix the electrical issue with your fan/fan relay. Our recommendation is to replace the fan and fan relay (not the fan switch). If you have any questions about this I happy to discuss via phone and would have already done so in person had I known of your concerns prior to you leaving my shop. As always we appreciate our customers' feedback as it helps us to provide optimum customer service. Thank you, Rick Gowen (Shop Owner)

- Gowen's Automotive Repairs
5

High quality of customer service and superior service

5

I had two issues with two different vehicles. My 2005 Avalanche had a front drive axle seal leak and leaking transmission cooler lines. It was a big job and a bit complicated. Gowen's did a great job in a very timely manner. They cleaned up the mess and since I was out of my vehicle Rick Gowen took me home. Once that was done the next day I switched vehicles with them and they got to the bottom of what I thought was a valve tick. Fortunately it was only an exhaust leak which they fixed quickly considering their high volume of vehicles they were working on. Everyone involved was professional, helpful, and very respectful. When I have mechanical issues to deal with in the future I'll be going to Gowen's! It's a hidden gem in the heart of Fairburn Georgia. Thanks to all for a great job!

5

Excellence from entrance to exit

5

Great service and ability to get my vehicle in and out quickly at a reasonable price!

5

Excellent / quality service every time.

5

I came in very concern about my 2009 Chevy Malibu because I had it at another mechanic for two weeks, telling me I had an electrical problem turns out I didn't! Ryan (mechanic) was very friendly and informative. Informed me basically I was being lied too and his team fixed my car. I have been running ever since. They took all my fears and worries away! That Mama Barbara (as the shop calls her) is a sweetheart! She is the life of the shop. I really do appreciate Gowen Automotive. I thank my brother for recommending me. I will return for required maintenance and share the good news of finding an honest, reliable, dependable automotive shop. My sons and I are very happy customers!

5

There is no better repair facility in Atlanta area. For you through car enthusiast rest assured each and every technician is a master mechanic that means he’s overqualified for your average dealership. The level of customer service from Ryan to his entire team was nothing short Of amazing I could not have chosen a better facility, you will not be disappointed if you had any auto repair needs don’t hesitate to contact Ryan at Gowen’s Automotive! Even Barbara the receptionist does a a great job

5

Always professional and fast service Also tell Rick rhat the gauge on my dash came back on

5

Fast and excellent service

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